What can I change using Manage My Booking?
Passengers can change flight date, time, origin/destination, and contact information. You can also add/purchase ancillary items such as seats, prepaid baggage, and travel insurance.
Can I also manage/ exchange ancillary services I purchased such as prepaid seats, prepaid baggage or travel insurance?
Prepaid baggage and seats, are non-refundable and non-rebookable. Changes in your itinerary will forfeit pre-arranged seats and/or baggage.
I booked a ticket online for myself and my child. Can I rebook my ticket only and cancel ticket for my child?
Split changes may be done but only through manual request with VIA Support. You may call us at 02 990 0999 or email us at firstname.lastname@example.org
How do I get another copy of my itinerary?
You may retrieve your booking online through Manage My Booking. Once you retrieve your booking, you have the option to print the itinerary page.
What should I do if my booking is unable to generate PNR immediately?
Please check back with us in 5 mins to 10 mins and try to retrieve your booking online through Manage Booking. Do not attempt to book again as this may result to a duplicate booking.
How do I enter my name in the guest details page?
It is mandatory that your name should be identical to your passport, visa and other travel documents as these items will be checked at point of check-in and also to meet the entry requirements of your destination city.
I have a single name, how do I enter this in the Guest details page?
Just enter your name on both the First and Last name fields.
I have a Jr. in my name, how do I enter this in the Guest details page?
Just enter your suffix in the Last name field with your surname.
Where can I see the fare rules?
The fare rules are displayed during the booking process or more specifically on the Select Flight page inside FARE DETAILS tab of each Flight result .
Under Guest Details page, what do the "Titles" mean?
Mr. – Adult Men l Ms. – Adult Women l Master – Male children l Miss – Female children
My child is an infant now but on our date of travel, he/ she will be a child already. How will I book him/ her?
You should book him/ her as a child already and enter the valid birth date
How do I know if my booking is confirmed?
You may retrieve your booking online through Manage My Booking. The booking status is displayed in your Itinerary Receipt.
I'm a senior citizen. Can I book online?
Senior Citizen Passengers are entitled of 20% discount provided the required OSCA ID
What time should I check in for my flight
You are requested to check-in at least two hours before the scheduled departure time for domestic flights and three hours before the scheduled departure time for international flights.
Check in counters close 45 minutes before flight departure except flights from New York, Dubai, Canton and London which require no later than 1 hour before estimated time of
departure. If you check in after the counter closure cut-off time, you may not be accepted for the flight even if you are holding a confirmed booking.
What is the minimum connecting time required in taking my flight?
Minimum connecting time depends on what carrier/terminal the passenger is arriving and the carrier/terminal where the passenger is connecting or departing. Connecting time between
NAIA Terminal 2 and NAIA Terminal 3, and among PAL, and other airlines vary. Visit: (http://www.philippineairlines.com/about-pal/frequently-asked-questions/minimum-connecting-time/)
How much airport terminal fee will I pay for my flight?
Airport terminal fees are PHP550 (effective 01Feb12) for international departures and PHP200 for local/domestic departures. Out-manila and Out-Cebu flights booked online are inclusive of terminal fee.
What is Travel Tax?
The Travel Tax is a levy imposed by Philippine government on individuals who are leaving the Philippines irrespective of the place where the air ticket is issued and form or place of
payment, as provided for by Presidential Decree (PD) 1183.
How much is the Travel Tax?
PH Travel Tax on Economy and Business Class: P1620 per passenger
PH Travel Tax on First Class Fare: P2700 per passenger
Visit www.tieza.com.ph for more details
Who are exempted and how can I avail the tax exemption?
You may visit www.tieza.com.ph for the complete list of qualified passengers for exemption in paying the Philippine Travel Tax and how to apply the exemption.
What services can I pre-book while making a booking?
Inflight meals l Check-In Baggage l Seat Reservations l Travel Insurance
I misspelled the guest name/s in my booking, what do I do?
ReName option is available in VIA Portal under "Manage My Booking". Please note that this is only applicable for minor name corrections for Domestic Low Cost Carrier (LCC) Flights.
For major name correction, you may send your request to below email address.
Philippines AirAsia (PQ) / AirAsia Zest (Z2)
Attach passenger passport copy l (email@example.com)|
|Philippines Airlines (PR)|| |
|SkyJet (M8)|| |
|JetStar (3K)||Attach passenger passport copy | (Send email request to firstname.lastname@example.org or Agency Partner|
may contact Jetstar reservation directly through 02-453-6666.)
| ||For GDS, requirements and penalties may vary depending on the airline and fare rule.|
You may coordinate with our VIA Support by calling or sending us and email.
Can I make a one way booking?
Yes, you can. However, please take note that to travel to an international destination, you may be required to provide a proof of a return or onward journey
ticket as pre-condition of being allowed entry by the respective immigration authorities.
Can my personal details be saved so that they can be automatically populated every time I make a booking?
Currently this is not supported by System. However, "Traveller's List" is available which helps you save the name of passengers you have recently boooking using your portal.
How do I check the status of a flight?
|Philippines AirAsia (PQ) / AirAsia Zest (Z2)||You may go to http://selfservice.airasia.com/FlightInformation/Default.aspx?culture=en-GB and enter the date, departing station, |
arriving station and flight number to check the scheduled, estimated and actual time of the flight.
|Philippines Airlines (PR)||http://www.philippineairlines.com/flights/actual-flight-status/|
How do I handle guests needing special assistance
|Expectant Mothers||It is the responsibility of the pregnant guest to advise us of the progress of their pregnancy during booking and upon check-in.|
We refuse carriage to pregnant guests 34 weeks and above. For pregnant guests less than 34 weeks, please bring a medical
certificate stating the age of gestation with notation "Fit to Travel" and signed by your personal physician. The guest must complete
travel within the validity period of the medical certificate which is seven (7) days from the date of issuance for both domestic and
international flights. Kindly fill out the Special Handling Form and present at check-in
|Unaccompanied Minors||Children below 7 years old will not be accepted for carriage unless they are accompanied by a person of at least 15 years of age.|
Children aged 7 to below 12 years old will be accepted only after the Unaccompanied Minors Form is accomplished and submitted
and the prescribed Unaccompanied Minor Handling Fee is paid.
|Guests with Medical Case and|
Portable Oxygen Concentrators (POC)
|Guests with medical cases are allowed for carriage provided that the following documents are properly filled out and accomplished: |
1. Special Handling Form
2. Medical certificate stating the guest is "fit to travel" and signed by your personal physician.
Can I change the time or date for my flight?
Rebooking and Rerouting is possible subject to corresponding fees and restrictions. Click the "Manage My Booking" and choose the necessary action you want to take.
|Philippines AirAsia (PQ) / AirAsia Zest (Z2)||Php1920 Per passenger / per way|
|SkyJet (M8)||Php 1120 Per passenger / per way|
|JetStar (3K/JQ)||Php1700 Per passenger/ per way|
|TigerAir (TR)||Php 1972 Per passenger/ per way|
What is FIT Booking?
FIT booking refers to Frequent Individual Traveler consisting of 1, 2 or up to maximum of 9 passengers in one PNR. You can book your FIT booking directly through our portal.
What is GIT Booking?
GIT booking refers to group inclusive travel consisting of 15 passenger minimum travelling together. Book and Buy fares are not applicable on GIT Booking.
For group requests, please fill up the group form and send it to email@example.com. VIA Groupdesk is available from Monday to Friday between 8:30am – 7:00pm.
Group Request processing time is 72 hours from the date of submission.
I just did a booking and noticed that I had confirmed a wrong flight. What shall I do?
For Domestic, only Philippine Airlines flights are possible for voiding subject to Php 139.00 within same day issuance
For International, LCC flights does not have voiding option while GDS flights may be voided subject to Php 500 within same day issuance
My passenger would like to avail of one-way Fare to Singapore. Is there probation from Philippine Immigration on one-way fares?
Our Philippine immigration mandates all tourist passengers to get a return ticket. One way fares are only applicable to passengers with
qualifying visa such as: OFW, RETURNING RESIDENT, STUDENTS, SEAMEN and IMMIGRANTS
What are the requirements for government workers to travel on official business trip?
Government workers are required to secure a Travel Authority prior to their travel date. This document should be presented to the Immigration officer upon departure.
What are the travel requirements for a Filipino minor who is traveling alone?
For minor ( 18 years and below) traveling alone, a Travel Clearance must be secured from the Department of Social Welfare and Development (DSWD) and should
be presented to the immigration officer prior to departure.
What are the requirements for overseas Filipino worker (OFW) to depart from Philippines?
Aside from the passport (at least 6 months valid), visa and contract, an OFW must also present a Philippine Overseas Employment Administration (POEA)
Overseas Employment Certificate (OEC) before the concerned immigration counter. Otherwise, they shall not be cleared for departure
What are the requirements for foreigners to visit Philippines?
The Philippine Immigration will require a return ticket for foreign passengers who will visit Philippines. Refer to VISA INFO for more information on allowed nationalities
to visit Philippine without a visa.
|Is the terminal fee included in the International ticket?|
How much is the terminal fee? Is terminal fee applicable for children and infant?
|For LCC, VIA portal fares include Terminal Fee. |
For GDS, VIA portal fares include terminal fee except for infant passengers or in case of exemptions.
Terminal Fee of P550 shall be collected for departures out-Philippines only.
Terminal Fee of P750 applies to PR flights in conjunction with a domestic ticket.
Terminal Fee is collected for child passengers age 2 and above.
Terminal Fee is not collected for infant passenger age below 2.
|What are the requirements for a Filipino citizen to travel abroad?||At a minimum, a traveler intending to go abroad on tourist purposes shall be required to present a |
passport valid for at least six (6) months, qualifying or transit visa whenever required and a round trip ticket.
What does LCC stands for?
LCC stands for LOW-COST-CARRIERS. All LCC offers 7kg hand carry baggage and no Free Baggage Allowance.
The following are the LCC operating in Philippines : Jetstar, Air Asia, Cebu Pacific and Tiger Airways.
What does GDS stands for?
GDS also known as legacy carriers are those airlines which are booked under Global Distribution System. Refer to below list of airlines which are available for issuance.
||AIR CHINA LIMITED
||AIR MACAU COMPANY LI
||AIR NEW ZEALAND
||AIR PACIFIC LIMITED
||ALL NIPPON AIRWAYS
|OZ||ASIANA AIRLINES INC|
||BANGKOK AIRWAYS PUBL
||CATHAY PACIFIC AIRWA
||CHINA EASTERN AIRLIN
||CHINA SOUTHERN AIRLI
||DEUTSCHE LUFTHANSA A
||EL AL ISRAEL AIRLINE
||HONG KONG DRAGON AIR
||HONG KONG EXPRESS AI
||JAPAN AIR LINES
||JET AIRWAYS (INDIA)
||KLM ROYAL DUTCH AIRL
||MALAYSIAN AIRLINE SY
||PT GARUDA INDONESIA
||QANTAS AIRWAYS LTD
||QATAR AIRWAYS COMPAN
||ROYAL BRUNEI AIRLINE
||SAUDI ARABIAN AIRLIN
||SOUTH AFRICAN AIRWAYS
||SRI LANKAN AIRLINES
||THAI AIRWAYS INTERNA
Who are entitled to Reduce PH Travel Tax?
The following passengers are entitled to a standard reduce travel tax provided the passenger can submit a REDUCE TRAVEL TAX CERTIFICATE (RTT) upon ticket issuance.
1. Minors from 2-12 years
2. Filipino journalists on journalistic assignment
3. Those authorized by the President of the Republic of the Philippines
4. Legitimate Spouse of Overseas Contract Workers (OCW) travelling to worksite 5. Legitimate unmarried children of OCW below 21 years old travelling to worksite
I had made a reservation and it specified that the time limit is until the next week, however, upon retrieving
the record today - it says "Your Order FMN is already expired". Can you tell me what happen to booking and why it expires?
Every time you make a booking on-hold, you take the chance that the fare will be higher on the next day. Booking may still be active, but the fare had changed.
The change may take effect due to the following reason:
1)Fluctuating Airline Rate of Exchange
2)Failure to meet the ticketing conditions of the fare.(Refer to the fare rule, Cat 5 known as ADVANCE TICKETING CONDITION). 3) Airline Fare re-structuring.
What is the airline rate of exchange?
All International Fares are actually quoted in USD, we use standard airline rate of exchange to calculate the fare in PHP on daily basis.
You may refer to: http://www.oanda.com/currency/converter/
Can I book a flight with expired passport?
The passport must be valid for 6mos travel.In case of expired passport, we strongly recommend the passenger to renew his passport.In case booking is course through our
VIA SUPPORT, we require a guarantee letter indicating that they are aware the passport is not valid and in case issue may arise, VIA will not be held liable against PASSENGER
who accepted the booking. For booking made online, PASSENGER must agree to VIA Terms and Conditions.