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What can I change using Manage Booking?
The travel agents may process online reschedule under Cebu Pacific and Air Asia; and also queue the booking for a date of birth (DOB) correction, name correction, add/upgrade baggage, and cancellation.
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Can I also manage/exchange ancillary services I purchased such as prepaid seats, prepaid baggage, or travel insurance?
Prepaid seats, baggage, and travel insurance are non-refundable and non-transferable. If the ticket was rebooked;
- The seat will be forfeited.
- Baggage: For Cebu Pacific and Air Asia: Baggage will be carried over once rebooking is made. For Philippine Airlines: Baggage will be forfeited once rebooking is made but baggage re-association will be forwarded to the airline subject to approval.
- Travel Insurance: Will be forfeited once rebooking is made but the agent may request for re-association through Email Us on the agent portal subject to approval.
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I booked a ticket online for myself and my child. Can I rebook my ticket only and cancel the ticket for my child?
Request to split the booking may be done through Email Us on the agent portal. Rebooking and refund request is subject to corresponding fees and restrictions.
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How do I get another copy of my itinerary?
The travel agents may generate a ticket print-out using the Booking Status link located in the upper right-hand corner of the portal.
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What should I do if my booking is unable to generate PNR immediately?
Please check back with us after 5-10 mins and try to retrieve the booking reference through Manage Booking. Do not attempt to book again as this may result in a duplicate booking.
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How do I enter my name on the guest details page?
It is mandatory that the passenger's name should be identical to the valid ID that will be presented at the check-in counter.
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I have a single name, how do I enter this on the Guest details page?
Kindly refer to the instruction below on how to book a passenger with a single name and advise the passenger to bring at least 2 valid IDs upon check-in:
- Philippine Airlines
Please enter the first name in the SURNAME field and the passenger title in the FIRST NAME field.
ex.: PEDRO/MR
- Cebu Pacific
Please enter FNU (First Name Unknown) in the FIRST NAME field and first name in the SURNAME field.
ex.: PEDRO/FNU MR
- Air Asia
Please enter the same name on the FIRST NAME field and SURNAME field.
ex.: PEDRO/PEDRO MR
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I have a Jr. in my name, how do I enter this on the Guest details page?
It is mandatory that the passenger's name should be identical to the valid ID that will be presented at the check-in counter hence if the suffix is in the last name on the valid ID then enter the suffix in the last name field with the passenger's surname and vice versa.
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Where can I see the fare rules?
The fare rules are displayed on the flight result page under the Fare Rules tab of each flight.
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Under the Guest Details page, what do the "Titles" mean?
- Mr. for Adult Man
- Ms. for Adult Woman
- Mstr for Male Child
- Miss for Female Child
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My child is an infant now but on our date of travel, he/she will be a child already. How will I book him/her?
Book the passenger as a child and enter the correct date of birth (DOB).
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How do I know if my booking is confirmed?
The travel agents may retrieve the booking through Manage Booking and the booking status is displayed in the Itinerary Receipt.
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I'm a senior citizen. Can I book online?
Senior citizen booking for domestic flights is now available on the VIA Portal. Kindly follow the steps below:
1. Select Destination and Date.
2. Click Show More Options then tick the small box beside Senior Citizen and click Search.
3. Select Preferred Flight then click Book.
4. Enter the Passengers Details and proceed with the booking with OSCA ID.Booking for senior citizens is booked separately for them to avail of the 20% discount, the passenger must be a Filipino citizen and have an OSCA ID.
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What time should I check-in for my flight?
We highly suggest arriving at least 4 hours prior to your departure.
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What is the minimum connecting time required in taking my flight?
The minimum connecting time depends on what carrier/terminal the passenger is arriving at and is connecting or departing. For assistance, passengers should approach the Transfer Desk upon arrival.
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How much airport terminal fee will I pay for my flight?
The Domestic Passenger Service Charge (DPSC - better known as the Passenger Terminal Fee) of Php 200.00 for domestic travel has been incorporated into airline tickets since August 1, 2012. The International Passenger Service Charge (IPSC - better known as the Passenger Terminal Fee) of Php 550.00 for international travel was also incorporated in the airline tickets starting February 1, 2015. (https://www.miaa.gov.ph/index.php/faq) Please be informed that all domestic flight terminal fee is already included in the purchased ticket except flights departing to and from Clark.
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What is Travel Tax?
The travel tax is a levy imposed by the Philippine government on individuals who are leaving the country irrespective of the place where the air ticket is issued and the form or place of payment, as provided for by Presidential Decree (PD) 1183, as amended.
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How much is the Travel Tax?
Taxable individuals may be charged the full travel tax, the standard reduced travel tax, and the privileged reduced travel tax:
| TRAVEL TAX RATES |
FIRST CLASS PASSAGE |
ECONOMY CLASS PASSAGE |
| Full Travel Tax |
PHP 2,700.00 |
PHP 1,620 |
| Standard Reduced Travel Tax |
PHP 1,350.00 |
PHP 810.00 |
Privileged Reduced Travel Tax for a
Dependent of an Overseas Filipino Worker(OFW) |
PHP 400.00 |
PHP 300.00 |
Visit https://tieza.gov.ph/ for more details.
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Who is exempted and how can I avail of the tax exemption?
You may visit https://tieza.gov.ph/travel-tax-exemption/ for the complete list of qualified passengers for exemption in paying the Philippine Travel Tax and how to apply for the exemption.
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What services can I pre-book while making a booking?
- Baggage
- Meal
- Seat
- Travel Insurance
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I misspelled the guest's name/s in my booking, what do I do?
The name correction option is available in the VIA Portal through Manage Booking. Please note that this is only applicable for minor name corrections.
- Php 100.00 (Cebu Pacific/Air Asia); Php 1,100.00 (Philippine Airlines); Php 1,780.00 (AirSWIFT) Name Correction Fee will still be charged per passenger per transaction.
- Any request for Name Correction must be made more than 24-48 hours before the flight departure. Please be informed also that under the new policy of Cebu Pacific, correction of the name can no longer be made beyond 24 hours upon booking creation.
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Can I make a one-way booking?
Yes, you can. However, please take note that to travel to an international destination, you may be required to provide a proof of return journey ticket as a pre-condition of being allowed entry by the respective immigration authorities.
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Can my personal details be saved so that they can be automatically populated every time I make a booking?
The "Add Co-Travellers" option is located under Agency Name > Dashboard.
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How do I check the status of a flight?
We highly suggest visiting the Airline's website and checking the flight status of the booking or sending an inquiry through Email Us on the agent portal.
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How do I handle guests needing special assistance?
We highly suggest visiting the Airline's website or sending an inquiry through Email Us on the agent portal.
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Can I change the time or date of my flight?
Rebooking is possible subject to corresponding fees and restrictions. The travel agents may process online reschedule under Cebu Pacific and Air Asia via Manage Booking. If no option via Manage Booking, the request may be done through Email Us on the agent portal.
- For Cebu Pacific and Philippine Airlines: Rebooking must be made more than 4 hours before the flight departure. For Air Asia: Rebooking must be made more than 12 hours before the flight departure.
- For Philippine Airlines: Rerouting must be made more than 4 hours before the flight departure. For Cebu Pacific and Air Asia: Rerouting is not allowed.
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What is FIT Booking?
FIT booking refers to Free Individual Travellers consisting of 1 to a maximum of 9 passengers in one PNR. You can book FIT booking directly through the portal.
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What is GIT Booking?
GIT booking refers to Group Inclusive Travel consisting of at least 10 passengers traveling together. For group requests, go to the Flights Tab and click “Group Booking Request” where you will be directed to a Google Form [fill out all the necessary information for the group Booking Request]. The request will be processed in at least 2-3 working days. Please ensure to monitor the provided email for any updates.
- The Group Desk Department is available from 09:00 AM - 05:00 PM, Mondays to Fridays (except holidays).
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I just made a booking and noticed that I had confirmed the wrong flight. What shall I do?
- For domestic, only flights under Philippine Airlines are possible for voiding and must be made within the same day of issuance subject to a Php 150.00 voiding fee per passenger.
- For international, LCC flights do not have a voiding option while GDS flights may be voided, except MF Airline, and must be made within the same day of issuance subject to a Php 1,000.00 voiding fee per passenger.
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My passenger would like to avail of a one-way Fare to Singapore. Is there probation from Philippine Immigration on one-way fares?
Philippine Immigration mandates all tourist passengers to get a return ticket. A one-way ticket is only applicable to passengers with qualifying visas such as OFW, RETURNING RESIDENT, STUDENT, SEAMAN, and IMMIGRANT.
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What are the requirements for government workers to travel on an official business trip?
Government workers are required to secure a Travel Authority prior to their travel date. This document should be presented to the Immigration officer upon departure.
| Employee/Official/Officer |
Issuing Authority |
| Cabinet members and equal-ranked offcials |
Office of the President |
| OP-attached GOCC and GFI heads |
Office of the President |
| All OP-attached agency heads |
Office of the President |
| GOCC and GFI officials and employees |
GOCC or GFI head |
| officials and employees of GOCCs and GFIs attached to the Office of the President |
Heads of GOCCs and GFIs |
| officials and employees of agency heads |
Department head |
| Provincial Governors and Mayors of Highly Urbanized Cities or Independent component cities |
DILG Secretary |
| State University and College(SUC) heads |
CHED Chairman |
| Officials and employees of State University and Colleges |
Respective SUC heads |
| Technical and Vocational School(TVS) heads |
TESDA Chairman |
| Officials and employees of Technical and Vocational Schools |
Respective TVS heads |
| Government officials and employees travelling abroad while on leave of absence |
Respective department heads |
Government officials and employees with the rank of Assistant Secretary and above who
will travel abroad while on leave of absence |
Office of the President |
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What are the travel requirements for a Filipino minor who is traveling alone?
We highly suggest visiting the Airline's website to check the complete list of travel requirements or sending an inquiry through Email Us on the agent portal.
- The Unaccompanied Minors must be accompanied to the airport of departure and be met at the stopover point and on arrival by the persons indicated in the Unaccompanied Minor (UM) Form.
- For domestic travel where children/minors are traveling to and from Davao, pursuant to City Ordinance No. 2491, otherwise known as the Davao City Children’s Welfare Code, it provides that the minors are not allowed to travel alone to and from Davao City without valid reason or without clearance issued by the Punong Barangay or permit to travel certification coming from the City Social Services and Development Office, City of Davao.
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What are the requirements for Overseas Filipino Workers (OFW) to depart from the Philippines?
- Unexpired passport;
- Unexpired POEA-conforming visa;
- Validly-issued travel tickets; and
- POEA/PESO-database issued E-receipt or OEC.
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What are the requirements for foreigners to visit the Philippines?
1.1 For aliens with diplomatic or bilateral agreements with the Philippines:
1. Unexpired passport;
2. Unexpired entry visa; and
3. Validly-issued return ticket.
• Non-visa-required aliens shall be admitted for an initial 30 days.
1.2 For aliens without bilateral agreements with the Philippines:
Unexpired passport;
1. Unexpired entry visa; and
(Philippine Foreign Post (PFP)-listed highly restricted aliens shall secure visas only at the PFP in their country of origin or legal residence.)
2. Validly-issued return ticket.
Note: The passport shall have at least six months validity beyond the intended stay unless the alien belongs to a non-visa-required country who may be admitted into the Philippines with less than six months' valid passports upon arrival and whose embassies/consulate extends or renew their passports in the Philippines.
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What does LCC stand for?
LCC stands for Low-Cost-Carriers. The following are the LCCs operating in the Philippines: Cebu Pacific, Air Asia, AirSWIFT, Jetstar, and Scoot.
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What does GDS stand for?
GDS also known as legacy carriers are those airlines that are booked under Global Distribution System.
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Who is entitled to Reduce PH Travel Tax?
Legitimate spouse of an
Overseas Filipino Worker(OFW) |
1. Original Passport
2. Original Overseas Employment Certificate(OEC)/Certified True
Copy of Balik-Manggagawa Form/ Certified True Copy of the OFW's
Travel Exit Permit/OFWs Valid Employment Contract approved by
POEA or POLO
3. Original or authenticated marriage contract
4. Airline ticket, if already issued
5. Certification from the manning agency that the seaman's dependent
is joining the seaman's vessel |
Unmarried children of an OFW
whether legitimate or illegitimate
who are below 21 years of age |
1. Original Passport
2. Original Overseas Employment Certificate(OEC)/Certified True
Copy of Balik-Manggagawa Form/ Certified True Copy of the OFW's
Travel Exit Permit/OFWs Valid Employment Contract approved by
POEA or POLO
3. Original or authenticated birth certificate
4. Airline ticket, if already issued
5. Certification from the manning agency that the seaman's dependent
is joining the seaman's vessel |
Children of OFWs with
disabilities even above 21 years
of age |
1. Original Passport
2. Original PWD ID card issues by offices established by the National Council of Disability Affairs(NCDA)
3. Original Overseas Employment Certificate(OEC)/Certified True
Copy of Balik-Manggagawa Form/ Certified True Copy of the OFW's
Travel Exit Permit/OFWs Valid Employment Contract approved by
POEA or POLO
4. Original or authenticated birth certificate
5. Airline ticket, if already issued
6. Certification from the manning agency that the seaman's dependent
is joining the seaman's vessel |
Visit https://tieza.gov.ph/reduced-travel-tax/ for more details.
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I had made a reservation and it specified that the time limit is until the next week, however, upon retrieving the record today - it says "Your Order FMN is already expired". Can you tell me what happened to the booking and why it expires?
For every booking on hold made, the fare might be higher the next day. The booking may still be active, but the fare has changed. The change may take effect due to the following reason:
1. Fluctuating Airline Rate of Exchange
2. Failure to meet the ticketing conditions of the fare. (Refer to the fare rule, Cat 5 known as ADVANCE TICKETING CONDITION).
3. Airline Fare Restructuring.
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What is the airline's rate of exchange?
The value of one currency for the purpose of conversion to another e.g. the exchange rate of the dollar against the peso.
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Can I book a flight with an expired passport?
Yes, if the flight is going back to the Philippines. Below are exempted from the “six-months passport validity” rule;
1. Philippine passport holders;
2. Former Filipinos and their dependents (immediate family members);
3. Permanent residents and holders of other special visa categories requiring temporary residents (with valid ACR I-Cards);
4. Passports of recognized foreign-government officials;
5. Visa under CA 613, Sec. 9, except Sec. 9(a), and 47(a)(2) where visa validity extends beyond passport expiration date, provided, an embassy or consulate is maintained in the Philippines;
6. Those admitted by the Commissioner on humanitarian grounds.